Frequently asked questions

Choose your vehicle, dates and pickup and return locations on setlycars.com. Send your booking request; our team will contact you to confirm availability and rental conditions.

No. Our booking form does not require online payment. You pay Setly directly, in cash or by card, under the conditions confirmed for your rental.

Standard vehicles have a 3-day minimum. Large vehicles and certain luxury cars have a 5-day minimum. The applicable minimum is shown when booking.

Drivers must be at least 22 years old and have held a driving licence for at least 2 years. The requirements for your chosen vehicle are confirmed before rental.

Prepare your driving licence and passport. For airport delivery, also share your flight ticket or flight details so we can arrange the meeting.

Yes. We arrange car delivery and returns at all airports in Morocco with a reservation. Our team agrees the meeting point and time with you.

Yes, hotel delivery and returns in another city can be arranged subject to availability. Any transport fees are specified and confirmed before rental.

Yes. The deposit amount and method depend on the vehicle and are communicated before confirmation. Release times for card deposits also depend on your bank.

The rental includes insurance with an excess according to the vehicle and contract. Ask our team about the excess, cover and exclusions before signing.

You can cancel your reservation free of charge, with no cancellation fees. Please notify us before your scheduled pickup time so we can arrange the cancellation. To change your booking, contact us; changes depend on availability.

The contract can be completed on paper, and we can send you a PDF copy by email or WhatsApp. Check the dates, vehicle and conditions before signing.

Yes, we welcome tourists and Moroccans living abroad. You need a valid driving licence and passport and must meet our age and licence experience requirements. Send us your dates and flight details to confirm your booking.

Yes, our team provides assistance and contact 24 hours a day, seven days a week. Delivery and return appointments are arranged in advance according to your booking and flight time.

Send us a copy of your driving licence and its issuing country before booking. We will confirm the documents needed and whether an international permit is required. Bring your original licence when collecting the car.

The rental total depends on the vehicle, dates and selected options. Any additional charges, including transport between cities, are specified before confirmation. The security deposit is separate from the rental price.

You can request an additional driver before pickup. They must meet the driving requirements, provide their documents and be listed on the rental contract. Our team confirms the conditions and any applicable charge before booking.

Stop somewhere safe and contact our team immediately on +212 661 807 470. If anyone is injured or there is immediate danger, contact local emergency services first. Do not drive an unsafe vehicle or arrange repairs without consulting us.

Yes, subject to availability. Contact us before the agreed rental ends to confirm the extra days, price and contract update. An extension is confirmed only after our team approves it.

Yes, the price includes the insurance specified in the contract, with an excess depending on the vehicle. Our team confirms the excess amount, cover and exclusions before booking and signing.